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Privacy Policy

Ugub Agrovet (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase products from us.

1. Information We Collect

We may collect the following information when you use our website or services:

Personal Information

  • Full name
  • Phone number (including WhatsApp)
  • Email address
  • Delivery and billing address

Order & Transaction Information

  • Products purchased
  • Order history
  • Payment confirmation details

Technical Information

  • IP address
  • Browser type and device
  • Website usage data (cookies and analytics)
2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you regarding orders, inquiries, or support
  • Provide updates, offers, and relevant information
  • Improve our products, services, and website performance
  • Ensure security and prevent fraud
  • Comply with legal and regulatory requirements
3. Online Shopping & Payments

When you make a purchase on our website:

  • Payments are processed through secure third-party providers (such as mobile money or banking services)
  • We do not store sensitive payment details, including PINs or passwords
  • You are responsible for providing accurate delivery and contact information
4. Sharing of Information

Ugub Agrovet does not sell or rent your personal data.

We may share your information with:

  • Delivery and logistics partners to fulfill orders
  • Payment service providers to process transactions
  • Trusted service providers (hosting, IT, analytics)
  • Government or legal authorities when required by law
5. Cookies and Tracking Technologies

Our website may use cookies to:

  • Enhance user experience
  • Analyze website traffic and usage
  • Remember your preferences

You can choose to disable cookies through your browser settings.

6. Data Security

We take appropriate measures to protect your personal data, including:

  • Secure systems and hosting
  • Restricted access to sensitive information
  • Monitoring for unauthorized access

While we strive to protect your data, no online system is completely secure.

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications at any time

To exercise your rights, please contact us using the details below.

8. Data Retention

We retain your information only as long as necessary to:

  • Fulfill your orders
  • Provide services
  • Meet legal and regulatory requirements
9. Third-Party Links

Our website may include links to external websites.

Ugub Agrovet is not responsible for the privacy practices or content of third-party sites.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, Please feel free to reach out to us using the contact details provided on the contact page.